Have you ever wondered why you can't get your entire staff on the same page regarding company sales goals and company performance standards? Most employers would answer the question "do your employees know exactly what you expect from them" with a yes, of course they do. However, it's my experience with business owners that over half of the time, employees and business owners think everyone is on the same page, but when you start asking questions, employees don't really have a completely clear picture of what is expected of them. If you find yourself in this proverbial boat, maybe you should consider putting an employee performance agreement in place so your staff has a clear understanding of what your company expects of them. Clear expectations and clear goals are important in driving individual and organizational sales performance. Goals and expectations provide your staff with a clear and measurable idea of where they are and where they need to go.
Miss-communication in a business can be disastrous. Failure to meet expectations and goals can be equally debilitating. The intention of the employee performance agreement is to set high standards for each individuals contribution by asking them to set their own expectations along with the company's expectations and goals. Getting employees involved in the planning process of setting goals and expectations will help them understand the goals of the organization, what needs to be done, why it needs to be done, and how well it should be done.
Providing employees with relevant training, encourages good performance, strengthens job-related skills and competencies, and helps employees know how well they are doing. Carrying out the processes of performance management also provides an excellent opportunity for owners and managers to identify developmental needs of under performing team members, and at the same time, performance agreements identify the super stars that exceed goals and expectations.
So my questions to you is this; Do your employees know how well they've done before they go home every night? Remember, people perform what they measure – help your performers measure their goals and performance by creating a clear concise set of goals and expectations with an Employee Performance Agreement. Your company will be better off for doing so.
Call me if you would like to know more about an "Employee Performance Agreement" for your staff at 314-378-6644- Larry Gard